How do I get started?
Once you have submitted your order, one of our Project Managers will contact you to go over the...
What are the main features of your integrated website design/hosting services?
If your rental store needs a sophisticated web presence and the only one that interfaces with...
Can content be copied from our current site?
We can transfer text and most images from your current site.  In most cases, we will modify...
Can I change the layout of my new site?
Please let your Web Design Team know your wishes; we will do our best to accommodate your...
What is all that gibberish on my draft site?
Latin text is in place so that you know where you can make changes to text.  Please send us...
Where did the pictures on my draft site come from?
These came from stock images that we have set up on our sample layout sites.  We will work...
Can you provide the text and images for our new site?
Yes, we can fill your site with generic text and images.  We will do our best to tailor it...
Why can't I see the changes you've made on our draft site?
Often, you must refresh your Internet browser to reload a page and see changes.  In your...
What are Divisions used for?
Depending on the layout you have chosen, Point-of-Rental™ Divisions allow your website to...
Why aren't some of our categories showing on our website?
If you are using Point-of-Rental™ divisions to control the structure of your site, be sure...
How do I exclude certain categories from the website?
You can "hide" categories from the website via the Update Website process.  Items may be...
We do not want pricing to show for certain categories - how can we do this?
You can indicate this by entering “<NOPRICING>” (omit the quotes) in the WebTag...
My linen category is huge – how can I make it look better on the website?
You may use our Suggested Item Package feature to group your linens by type, fabric, or...
Some of my category/item names are misspelled
Misspellings may be corrected in your Point-of-Rental™ item or category records.  For...
Can I include technical information about the items in my Point-of-Rental™ System?
You may enter information of this type in the Item Specs field on your Item Detail record....
I’m trying to insert images for my items…do they look ok?
Please refer to Help Document “Item Images” on the Point-of-Rental™...
We loaded images on our Point-of-Rental™ server for the Photo Gallery, but they aren’t showing up - why?
There are several possible reasons for this: Your folder structure on your...
Why is our Used Equipment page blank?
You can indicate in your Point-of-Rental™ Item Detail screen which rental items are for...
The store hours on the website are not correct - where do I edit this information?
You control the store hours in the Point-of-Rental™ Configuration - Calendar Maintenance...
Where do the Quote Request emails go?
Your Quote Requests (QRs) may be sent to 1-3 email addresses of your choice; let your Web Design...
I just created a quote Request on the draft site, but I didn’t get an email
During the design process, the QR email is temporarily set to route to our Web Design Team.
Does the QR checkout page have a location selection feature?
Yes, your site may be coded to include this option; let your Web Design Team know and they will...
Does the QR checkout page have an option for customer pickup/delivery?
Yes, your site may be coded to include this option; let your Web Design Team know and they will...
Can we add damage waiver and/or sales tax to our quotes?
These are controlled by behind-the-scenes flags in your site code; please let your Web Design...
The map on our Directions page does not show our correct location
Google may not have your address correct; submit a report to Google and once they have it fixed,...
Can I include a page with photos of my employees and their contact info?
We certainly can create such a page, but for privacy reasons, we don’t recommend photos...
Can I include links to manufacturer websites?
Yes, you may do so from your static pages, using either text or logos.  You may also include...
Can we include social media, blog, and/or YouTube links?
Yes, simply send us the correct links and we’ll take it from there!
Can we include logos like BBB, ARA, etc.?
Yes, we can add the ARA and/or BBB logos easily.  If you have more local awards or...
Can we add a link to our mailing list subscription?
Yes, we can decide on positioning, then you will need to send us the code from your mailing list...